Terms of Service

1. Acceptance of Terms

By (a) clicking "I agree" (or any equivalent affirmation) during account registration, (b) submitting a booking, top-up, or other transaction through the Fusion Link platform ("Platform"), or (c) otherwise accessing or using the Platform, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms in full, you must not access or use the Platform. These Terms constitute a legally binding agreement between you and Fusion Link ("Fusion Link", "we", "us", or "our"). The Platform is intended for business and professional use only and is not directed at consumers.

2. Description of Service; Marketplace Only

Fusion Link is a B2B technology platform that connects professional drivers with ground transportation vendors in Austria. The Platform provides software-based job matching, scheduling, communication, and payment facilitation between drivers and vendors. Fusion Link is solely a technology intermediary. We do not provide transportation services, do not own or operate vehicles, do not employ drivers, and do not direct, supervise, dispatch, or control the manner in which any transportation service is performed. Any contract for transportation services is formed directly between the vendor, the driver, and the end customer — Fusion Link is not a party to that contract.

3. Independent Contractor Status; No Agency or Employment

Nothing in these Terms or your use of the Platform creates any employment, agency, partnership, joint venture, franchise, or fiduciary relationship between Fusion Link and any driver, vendor, customer, or other user. Each user is an independent business operator using the Platform for their own commercial purposes and at their own risk.

Drivers and vendors are not employees, workers, agents, or representatives of Fusion Link. No user has the authority to bind Fusion Link to any obligation, make representations on our behalf, or hold themselves out as acting for Fusion Link. Fusion Link does not owe drivers or vendors any wage, statutory contribution, insurance coverage, leave entitlement, or benefit of any kind.

4. Eligibility and Account Registration

To use the Platform you must be at least 18 years old, legally capable of entering a binding contract in your jurisdiction, and not subject to any sanctions, embargo, or restriction that would prohibit your use of the Platform. You agree to:

• Provide accurate, current, and complete information during registration and onboarding
• Maintain and promptly update your account information so it remains accurate at all times
• Keep your login credentials secure and not share them with anyone
• Be solely responsible for all activity that occurs under your account
• Notify us immediately of any unauthorised use of your account or any breach of security

No verification of credentials. Drivers must independently hold all licences, permits, vocational authorisations, and insurance required by their local law, including driving and public-service-vehicle licences where applicable. Vendors must independently hold all business licences, operator authorisations, and insurance required to operate a ground-transportation business. Fusion Link does not independently verify, validate, or guarantee the authenticity, validity, or ongoing status of any licence, permit, insurance policy, identity document, vehicle record, criminal history, or other credential submitted by any user. Any verification badges, ratings, or status indicators displayed on the Platform indicate only that a user has submitted a document or completed a step — not that Fusion Link has verified the document's authenticity, accuracy, or continuing validity. Such indicators are informational only and do not constitute an endorsement, certification, or guarantee by Fusion Link. You transact with other users entirely at your own risk.

5. User Responsibilities

5.1 Drivers

As a driver on the Platform, you agree to:

• Maintain valid licences, permits, vocational authorisations, and insurance as required by applicable local laws at all times
• Carry adequate motor, passenger-liability, and public-liability insurance sufficient to cover the transportation services you perform
• Complete accepted jobs professionally, safely, and punctually
• Provide accurate location data, checkpoint photos, and trip evidence during job execution
• Comply with all applicable traffic, safety, and tax laws
• Maintain your vehicle in safe, roadworthy, and legal condition

5.2 Vendors

As a vendor on the Platform, you agree to:

• Hold all business and operator licences required to provide ground transportation services in your jurisdiction
• Maintain commercial general-liability and passenger-liability insurance adequate to cover your operations
• Provide accurate job details including pickup/drop-off locations, timing, vehicle class, and passenger information
• Honour job assignments and agreed-upon driver compensation
• Maintain a sufficient wallet balance for all driver payments and Platform fees
• Treat drivers and customers fairly, lawfully, and professionally
• Be solely responsible for the service you deliver to your end customers, including pricing, refunds, complaints, and disputes

6. Tax, Insurance, and Regulatory Compliance

You are solely and exclusively responsible for: (a) all taxes, levies, duties, social-security or statutory-fund contributions, and reporting obligations arising from your activity on the Platform, including income tax, GST, SST, VAT, or equivalent indirect taxes; (b) holding and maintaining all licences, permits, registrations, vocational authorisations, and insurance policies required by your local regulator; and (c) complying with all applicable laws, including transport, consumer, competition, anti-money-laundering, anti-bribery, sanctions, data protection, and employment laws. Fusion Link does not withhold, remit, or report any tax on your behalf, does not act as your employer for any purpose, and makes no representation that your use of the Platform is compliant with any specific regulatory regime. You must seek your own legal, tax, and insurance advice.

7. Acceptable Use

You agree not to:

• Use the Platform for any unlawful, fraudulent, or harmful purpose or in violation of these Terms
• Provide false, misleading, incomplete, or fraudulent information (including counterfeit licences or insurance documents)
• Interfere with, disrupt, probe, or stress-test the Platform or its infrastructure
• Attempt to gain unauthorised access to other users' accounts, data, or any non-public area of the Platform
• Use automated tools, bots, scrapers, or any non-human means to access, harvest, or interact with the Platform
• Harass, threaten, abuse, defame, or discriminate against any other user or any Fusion Link employee or contractor
• Circumvent the Platform to arrange jobs, payments, or ongoing commercial relationships directly with contacts first made through the Platform
• Upload or transmit malicious code, viruses, trojans, or any harmful content
• Use the Platform from any jurisdiction where your use would be prohibited or sanctioned
• Offer, give, solicit, or accept any improper payment or benefit in connection with the Platform, or otherwise breach any applicable anti-bribery, anti-corruption, anti-money-laundering, sanctions, or export-control law
• Use the Platform if you are, or are acting on behalf of any person who is, the subject of sanctions administered by the United Nations, the United States (OFAC), the European Union, the United Kingdom, or Singapore

8. Wallet and Payments

Vendors maintain a prepaid wallet balance which the Platform uses to facilitate driver compensation and to debit Platform service fees. By topping up the wallet you acknowledge that:

• All wallet top-ups are final, non-refundable, and non-transferable except where mandatory law requires otherwise
• Wallet balances do not earn interest and are not bank deposits
• Wallet balances are denominated in the local currency of the vendor's registered country, and you bear all foreign-exchange risk
• All transactions are processed through our payment partners and are final once settled; chargebacks initiated in bad faith may result in account suspension and recovery action
• Fusion Link may apply service fees, subscription charges, and platform fees as disclosed on the Platform from time to time, which may be debited automatically from your wallet

Disputes regarding wallet transactions must be raised within fourteen (14) days of the transaction date; after that period the transaction is deemed final and accepted.

9. Intellectual Property

The Platform, including its design, features, code, content, trademarks, logos, and underlying technology, is the exclusive property of Fusion Link (or its licensors) and is protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Platform solely for its intended purpose. You may not copy, modify, reverse-engineer, decompile, distribute, sell, sublicense, or create derivative works based on any part of the Platform without our prior written consent.

10. User Content

By uploading content to the Platform (including photos, documents, profile information, vehicle images, and trip evidence), you grant Fusion Link a perpetual, worldwide, royalty-free, sublicensable, and transferable licence to use, store, reproduce, modify, aggregate, analyse, and display that content for any purpose related to operating, securing, improving, or defending the Platform, including dispute resolution, regulatory response, fraud prevention, and product development. You represent that you have all rights necessary to grant this licence and that your content does not infringe any third-party right. You retain ownership of your content and may request its deletion, subject to our legal, regulatory, and legitimate-business retention obligations.

11. Data Protection

Your use of the Platform is also governed by our Privacy Policy. By using the Platform, you acknowledge and agree to the collection and processing of your data as described in the Privacy Policy. Nothing in this Section is intended to constitute, or substitute for, the specific consent required under any applicable data-protection law, which (where required) is obtained separately through the registration flow.

12. No Guarantee of Service, Volume, or Coverage

Fusion Link makes no guarantee that any driver will receive job offers, that any vendor will be matched with drivers, that any minimum income or job volume will be available, that any geographic area will be covered, or that the Platform will be available at any particular time. We may modify, suspend, limit, or discontinue any part of the Platform — including job-matching, payment processing, regions of operation, and individual features — at any time, with or without notice, and without liability to any user.

13. Assumption of Risk

You expressly acknowledge and assume all risks of using the Platform, including: (a) the risk that other users (drivers, vendors, customers, or passengers) may act unlawfully, negligently, dishonestly, or in breach of these Terms; (b) the risk of physical injury, illness, death, property damage, theft, robbery, assault, or other harm arising from any transportation service or in-person interaction; (c) the risk of financial loss, including unpaid fares, fraudulent payments, or chargebacks; and (d) the risk that information on the Platform may be inaccurate, incomplete, or out-of-date. You agree that Fusion Link is not responsible for any of these risks and you release Fusion Link from any claim arising from them to the maximum extent permitted by law.

14. Third-Party Services

The Platform relies on third-party services including, without limitation, Google Cloud Platform (Firebase), Cloudflare, Cloudflare R2, Stripe, Twilio, Sentry, mapping and routing providers, and SMS/push notification carriers. Fusion Link does not control these third parties and is not responsible or liable for any failure, downtime, delay, data loss, security breach, inaccuracy, or other act or omission of any third-party provider. Your use of any third-party service accessed through the Platform is governed by that provider's own terms.

15. Force Majeure

Fusion Link is not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, fire, flood, earthquake, storm, pandemic, epidemic, government action, war, terrorism, civil unrest, strikes, labour disputes, embargoes, sanctions, internet or telecommunications outages, cyber-attacks, power failures, third-party service failures, or failure of any cloud-infrastructure provider. During any such event our obligations are suspended for the duration of the event.

16. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM AND ALL CONTENT, DATA, MATERIALS, AND SERVICES MADE AVAILABLE THROUGH IT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. FUSION LINK SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, TITLE, AND NON-INFRINGEMENT.

Without limitation, Fusion Link does not warrant that: (a) the Platform will be uninterrupted, timely, secure, or error-free; (b) any defects will be corrected; (c) the Platform is free of viruses or harmful components; (d) any information obtained through the Platform (including pricing, routing, ETAs, vehicle information, or user profiles) will be accurate, complete, or reliable; or (e) the Platform will meet your requirements or expectations.

17. Limitation of Liability

To the maximum extent permitted by applicable law:

• Fusion Link, its officers, directors, employees, contractors, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, business opportunity, data, use, or anticipated savings, whether based in contract, tort (including negligence), strict liability, or any other legal theory, and whether or not Fusion Link has been advised of the possibility of such damages.
• Fusion Link is not liable for any injury, illness, death, property damage, theft, robbery, assault, harassment, or any other harm or loss arising from or in connection with any transportation service, journey, or in-person interaction involving any user, passenger, driver, vendor, or third party. Drivers and vendors are independent contractors solely responsible for their own conduct.
• Fusion Link is not liable for the acts, omissions, conduct, statements, or content of any driver, vendor, customer, passenger, or other user of the Platform, or for any dispute between them.
• Fusion Link's total aggregate liability arising out of or relating to these Terms or your use of the Platform, for any and all claims combined, shall not exceed the greater of (a) the total Platform service fees actually paid by you to Fusion Link in the three (3) months immediately preceding the event giving rise to the claim; or (b) one thousand Singapore Dollars (S$1,000) (or its local-currency equivalent). This cap is cumulative, not per claim.

Mandatory law carve-out. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable mandatory law, including (where applicable) liability for death or personal injury caused by Fusion Link's own gross negligence, for fraud or fraudulent misrepresentation by Fusion Link, or for breach of mandatory consumer-protection rights. The remaining provisions of this Section continue to apply to the fullest extent permitted.

18. Indemnification

You agree to indemnify, defend, and hold harmless Fusion Link, its officers, directors, shareholders, employees, contractors, agents, and affiliates from and against any and all claims, demands, actions, investigations, liabilities, damages, losses, fines, penalties, costs, and expenses (including reasonable legal fees on a full-indemnity basis) arising from or related to: (a) your access to or use of the Platform; (b) your breach of these Terms or any applicable law; (c) any transportation service or interaction you provide, accept, or participate in; (d) any claim, complaint, or action brought by any passenger, customer, other user, third party, regulator, government agency, or tax authority arising from your acts or omissions; (e) your infringement of any third-party right; and (f) any content you submit to the Platform. This indemnity does not apply to the extent a claim arises from Fusion Link's own gross negligence, wilful misconduct, or fraud. Fusion Link may, at its option, assume the exclusive defence and control of any matter subject to indemnification, in which case you agree to cooperate fully.

19. Termination

We may suspend, restrict, or terminate your account at any time, with or without cause and with or without notice, in our sole discretion, including where we believe you have violated these Terms, posed a risk to other users, or engaged in fraudulent, unlawful, or harmful conduct. You may close your account at any time by contacting us. On termination your right to use the Platform ceases immediately. Any remaining wallet balance, less any amounts which Fusion Link has determined are payable to Fusion Link or to other users from your wallet, may at our discretion be returned to you by the same payment method used to fund the wallet or, if that is not technically practicable (for example because the payment-processor refund window has elapsed), by another reasonable method we select. You must submit a written claim for any remaining balance within ninety (90) days of termination; balances unclaimed after that window are deemed forfeited and may, at our sole discretion, be retained by Fusion Link or escheated to the relevant authority in accordance with applicable unclaimed-property law. Any return of funds is subject to anti-fraud, anti-money-laundering, and sanctions checks, to the policies of our payment processors, and to applicable law.

20. Governing Law and Disputes

Before initiating any legal proceedings, you agree to first attempt to resolve the dispute informally by contacting us at legal@fusionlink.pro and engaging in good-faith negotiation for at least thirty (30) days.

• For Austria users: These Terms are governed by and construed in accordance with the laws of the Republic of Austria. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of the Republic of Austria.

For users in other jurisdictions, these Terms are governed by the laws of the Republic of Singapore, and any dispute is subject to the exclusive jurisdiction of the Singapore courts, unless mandatory local law provides otherwise.

21. Arbitration; Class-Action Waiver

To the maximum extent permitted by law, any dispute, controversy, or claim arising out of or in connection with these Terms or your use of the Platform (a "Dispute") that is not resolved through informal negotiation under Section 20 shall be referred to and finally resolved by binding arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the SIAC Rules then in force. The seat of arbitration shall be Singapore, the tribunal shall consist of one (1) arbitrator, and the language shall be English.

Class-action waiver. You and Fusion Link each agree that any Dispute will be brought only in an individual capacity and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims of more than one person or preside over any form of representative or class proceeding.

This Section does not apply where mandatory local law prohibits mandatory arbitration or class-action waiver for users of the relevant type; in that case, Section 20 (Governing Law and Disputes) applies instead. Either party may seek interim or injunctive relief from a court of competent jurisdiction to protect its intellectual property or confidential information without waiving this arbitration agreement.

22. Changes to These Terms

We may amend, update, or replace these Terms from time to time in our reasonable discretion. The current version and its effective date are shown at the top of this page. Changes apply only prospectively from the effective date.

Material changes. For any change that materially affects your rights or obligations (such as changes to dispute resolution, the liability cap, fees, or data handling), we will use reasonable efforts to provide advance notice before the change takes effect, by one or more of: in-app message, email to your registered address, or a prominent notice on the Platform. The form and length of any notice is at our discretion and may vary by jurisdiction. It remains your responsibility to review these Terms periodically for changes.

Non-material changes (such as typographical corrections, clarifications that do not alter your substantive rights, or updates required by law) may take effect immediately on posting.

Your continued access to or use of the Platform after the effective date of a change constitutes your acceptance of the revised Terms. If you do not agree to any change, your sole and exclusive remedy is to stop using the Platform and close your account before the change takes effect. Historical versions accepted at the time of an action (such as a booking submission) remain binding for that action.

23. Severability; Entire Agreement; Assignment

If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be unenforceable or invalid, that provision will be modified to the minimum extent necessary to make it enforceable, or severed, and the remaining provisions will continue in full force and effect.

These Terms, together with the Privacy Policy and any policies referenced from them, constitute the entire agreement between you and Fusion Link regarding the Platform and supersede all prior or contemporaneous communications, representations, or agreements. No waiver by Fusion Link of any breach is a waiver of any subsequent breach.

You may not assign or transfer these Terms or any of your rights or obligations under them without our prior written consent. We may assign or transfer these Terms at any time without your consent, including in connection with a merger, acquisition, financing, or sale of assets.

Survival. Any provision of these Terms that by its nature is intended to survive termination or expiry — including the disclaimers, limitations of liability, indemnification, dispute-resolution, intellectual-property, and accrued-payment provisions — shall do so.

24. Reporting Abuse

Fusion Link does not tolerate abusive, fraudulent, or unlawful behaviour on the Platform. If you encounter another user — driver, vendor, or customer — engaging in harassment, fraud, unsafe conduct, or any content or behaviour that violates these Terms, please report it to abuse@fusionlink.pro. We review reports and may take action in our discretion, but we are under no obligation to act on any particular report. Urgent safety concerns should be reported to local authorities first.

25. Contact Us

If you have any questions about these Terms of Service, please contact us at: