Close any dispute in ten seconds.
Every pickup carries watermarked photos, a server-validated GPS trail, and a full audit timeline. When a customer or supplier disputes a job, the evidence ZIP downloads in one click — for you, for them, and for insurance.
Proof at every checkpoint.
The driver app captures evidence at each status transition — burned-in watermark, server-side GPS validation, audit-trail timestamp. No retroactive editing, no he-said-she-said.
Watermarked photo evidence
Up to 20 photos per job. Each one carries GPS coordinates, timestamp, job ID, and plate burned into the image — not just EXIF metadata.
GPS trail
Continuous trail while the driver is in-progress. Stored at full resolution; vendor surfaces show a snapped-to-road version that respects driver privacy.
Driver-submitted extras
Ferry, toll, parking, child seat, wait time — submitted with a photo within 24h. AI-assisted receipt detection flags the lines that need a closer look.
Checkpoint pipeline
Status transitions are gated on evidence per operator's SOP. Photo required at pickup? Drop-off? Both? Configurable per vendor, per trip type.
Server-side plausibility checks, not naive trust.
GPS doesn't lie — except when it does. Fusion Link checks every point on the server, flags the implausible ones, and keeps both the flag and the original point in the audit trail. Quality fixes belong at the render layer, never in the source.
What we check
- Impossible speeds (e.g., 400 km/h between adjacent samples)
- Clock drift on the driver's device versus server time
- Low GPS accuracy (precision worse than configured threshold)
- Jumps that violate spacetime continuity
- Stationary streaks during in-progress segments
Flagged-but-stored
- Bad points are tagged, not dropped — full audit trail kept
- Trust score derived from flag density, surfaced to vendors
- Operators see the snapped-to-road trail in the dashboard
- Dispute resolution still has access to every raw flag and reason
Watermark integrity
- GPS + timestamp + job ID + plate burned into every photo
- Server-side stamp, not client-side — cannot be edited after capture
- Photos stored in Cloudflare R2 with content-hashed paths
- EXIF data preserved separately for forensic comparison
From dispute to evidence ZIP in three clicks.
Vendors export a complete evidence package for any job — without asking the driver, without piecing together screenshots, without calling support.
- Step 01
Open the job
Find the disputed job in your job list or by ID. The audit timeline is on the right, the GPS trail and photo gallery are inline.
- Step 02
Export evidence ZIP
One click bundles every photo, the GPS trail as GeoJSON, the audit timeline as JSON, and a human-readable summary as PDF.
- Step 03
Send to whoever needs it
Customer, supplier, insurance, lawyer — they all get the same package. Every party is looking at the same evidence, so the dispute resolves in minutes.
Every change has an author.
Audit log on every state transition with denormalised actor identity at write time. Lose-an-account, change-an-email, role-rotation — the audit trail still tells you who actually did the thing.
Denormalised actor identity
Audit entries store {uid, displayName, role} at the moment of write. If the user later deletes their account or changes their email, the audit trail still says who did it.
Per-field amendment diff
Edits on supplier-synced jobs and bookings record a before/after diff per field. Not just 'edited 5 fields' — exactly which value changed to what.
Full state timeline
Job created, assigned, throwback, reassigned, in-progress, completed — each transition with timestamp, actor, and reason where relevant.
Period-close protection
Once a period is closed, financial fields are frozen. Any attempt to edit them is rejected; admin-only reopen requires a written reason that lands in the audit log.
Catch what would have caused tomorrow's complaint.
Most disputes are predictable from the signals captured during the trip. Fusion Link surfaces them before the customer calls.
Trust score per job
Aggregates plausibility flags, photo completeness, stand-down timer breaches. Vendors triage low-trust jobs proactively.
Driver reputation aggregate
90-day rolling window: completion, on-time pickup, checkpoint compliance per driver. Objective signals only. Cancellations by anyone other than the driver don't count against them.
Stand-down evidence
Passenger no-show flow records arrival time, waiting time, vendor-approval gate, and photo evidence — the full chain a comp claim needs.
ZIP audit trail
Evidence ZIP downloads include the audit JSON as a separate file — your insurer / lawyer can parse it without piecing together screenshots.
Same evidence, three sides of the table.
Vendors
Defend chargebacks and dispute customer complaints in minutes, not days. Insurance claims supported by tamper-evident photo and GPS.
Drivers
Stand-down comp claims, dispute-defence, and unfair-review appeals all backed by photo + GPS evidence — without storing anything on the driver's phone.
Suppliers
End-customer disputes resolved with the same evidence ZIP. The whole chain sees the same data, so blame doesn't bounce between parties.
Stop arguing. Start exporting.
Sign up free. The first time a dispute lands, you'll wonder how you ever ran without it.