Terms of Service

1. Acceptance of Terms

By (a) clicking "I agree" (or any equivalent affirmation) during account registration, (b) submitting a booking, top-up, or other transaction through the Fusion Link platform ("Platform"), or (c) otherwise accessing or using the Platform, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms in full, you must not access or use the Platform. These Terms constitute a legally binding agreement between you and Fusion Link ("Fusion Link", "we", "us", or "our"). The Platform is intended for business and professional use only and is not directed at consumers.

2. Description of Service; Marketplace Only

Fusion Link is a B2B technology platform that connects professional drivers with ground transportation vendors in Singapore, Malaysia, United States, Canada, Mexico, United Kingdom, Ireland, France, Germany, Switzerland, Netherlands, Austria, Belgium, Luxembourg, Spain, Italy, Portugal, Greece, Croatia, Sweden, Norway, Finland, Denmark, Iceland, Poland, Czech Republic, Hungary, Bulgaria, Australia, New Zealand, Japan, Korea, Hong Kong, China, Thailand, India, United Arab Emirates, Saudi Arabia, Qatar, Israel, Egypt, South Africa, Nigeria, Brazil, Argentina, and Peru. The Platform provides software-based job matching, scheduling, communication, and payment facilitation between drivers and vendors. Except on trips where Fusion Link contracts as the operator — the trips described in Section 12.3 under "Demand we source ourselves" — Fusion Link is solely a technology intermediary. Save on those trips, we do not provide transportation services and do not direct, supervise, dispatch, or control the manner in which any transportation service is performed; any contract for transportation services is formed directly between the vendor, the driver, and whoever the vendor contracts with for the trip, and Fusion Link is not a party to that contract. We do not own vehicles or employ drivers on any job.

3. Independent Contractor Status; No Agency or Employment

Nothing in these Terms or your use of the Platform creates any employment, agency, partnership, joint venture, franchise, or fiduciary relationship between Fusion Link and any driver, vendor, customer, or other user. Each user is an independent business operator using the Platform for their own commercial purposes and at their own risk.

Drivers and vendors are not employees, workers, agents, or representatives of Fusion Link. No user has the authority to bind Fusion Link to any obligation, make representations on our behalf, or hold themselves out as acting for Fusion Link. Fusion Link does not owe drivers or vendors any wage, statutory contribution, insurance coverage, leave entitlement, or benefit of any kind.

4. Eligibility and Account Registration

To use the Platform you must be at least 18 years old, legally capable of entering a binding contract in your jurisdiction, and not subject to any sanctions, embargo, or restriction that would prohibit your use of the Platform. You agree to:

• Provide accurate, current, and complete information during registration and onboarding
• Maintain and promptly update your account information so it remains accurate at all times
• Keep your login credentials secure and not share them with anyone
• Be solely responsible for all activity that occurs under your account
• Notify us immediately of any unauthorised use of your account or any breach of security

No verification of credentials. Drivers must independently hold all licences, permits, vocational authorisations, and insurance required by their local law, including driving and public-service-vehicle licences where applicable. Vendors must independently hold all business licences, operator authorisations, and insurance required to operate a ground-transportation business. Fusion Link does not independently verify, validate, or guarantee the authenticity, validity, or ongoing status of any licence, permit, insurance policy, identity document, vehicle record, criminal history, or other credential submitted by any user. Any verification badges, ratings, or status indicators displayed on the Platform indicate only that a user has submitted a document or completed a step — not that Fusion Link has verified the document's authenticity, accuracy, or continuing validity. Such indicators are informational only and do not constitute an endorsement, certification, or guarantee by Fusion Link. You transact with other users entirely at your own risk.

5. User Responsibilities

5.1 Drivers

As a driver on the Platform, you agree to:

• Maintain valid licences, permits, vocational authorisations, and insurance as required by applicable local laws at all times
• Carry adequate motor, passenger-liability, and public-liability insurance sufficient to cover the transportation services you perform
• Complete accepted jobs professionally, safely, and punctually
• Provide accurate location data, checkpoint photos, and trip evidence during job execution
• Comply with all applicable traffic, safety, and tax laws
• Maintain your vehicle in safe, roadworthy, and legal condition

5.2 Vendors

As a vendor on the Platform, you agree to:

• Hold all business and operator licences required to provide ground transportation services in your jurisdiction
• Maintain commercial general-liability and passenger-liability insurance adequate to cover your operations
• Provide accurate job details including pickup/drop-off locations, timing, vehicle class, and passenger information
• Honour job assignments and agreed-upon driver compensation
• Maintain a sufficient wallet balance for all driver payments and Platform fees
• Treat drivers and customers fairly, lawfully, and professionally
• Be solely responsible for the service you deliver to your end customers, including pricing, refunds, complaints, and disputes

6. Tax, Insurance, and Regulatory Compliance

You are solely and exclusively responsible for: (a) all taxes, levies, duties, social-security or statutory-fund contributions, and reporting obligations arising from your activity on the Platform, including income tax, GST, SST, VAT, or equivalent indirect taxes; (b) holding and maintaining all licences, permits, registrations, vocational authorisations, and insurance policies required by your local regulator; and (c) complying with all applicable laws, including transport, consumer, competition, anti-money-laundering, anti-bribery, sanctions, data protection, and employment laws. Fusion Link does not withhold, remit, or report any tax on your behalf, does not act as your employer for any purpose, and makes no representation that your use of the Platform is compliant with any specific regulatory regime. You must seek your own legal, tax, and insurance advice.

7. Acceptable Use

You agree not to:

• Use the Platform for any unlawful, fraudulent, or harmful purpose or in violation of these Terms
• Provide false, misleading, incomplete, or fraudulent information (including counterfeit licences or insurance documents)
• Interfere with, disrupt, probe, or stress-test the Platform or its infrastructure
• Attempt to gain unauthorised access to other users' accounts, data, or any non-public area of the Platform
• Use automated tools, bots, scrapers, or any non-human means to access, harvest, or interact with the Platform
• Harass, threaten, abuse, defame, or discriminate against any other user or any Fusion Link employee or contractor
• Circumvent the Platform to arrange jobs, payments, or ongoing commercial relationships directly with contacts first made through the Platform
• Upload or transmit malicious code, viruses, trojans, or any harmful content
• Publish, upload, or display on any vendor storefront, booking site, or other public-facing page any content that is unlawful, infringing, counterfeit, defamatory, obscene, or that violates or misappropriates any third party's intellectual property, privacy, publicity, or other rights — or that you do not own or are not validly licensed to use
• Use the Platform from any jurisdiction where your use would be prohibited or sanctioned
• Offer, give, solicit, or accept any improper payment or benefit in connection with the Platform, or otherwise breach any applicable anti-bribery, anti-corruption, anti-money-laundering, sanctions, or export-control law
• Use the Platform if you are, or are acting on behalf of any person who is, the subject of sanctions administered by the United Nations, the United States (OFAC), the European Union, the United Kingdom, or Singapore

8. Wallet and Payments

Vendors maintain a prepaid wallet balance which the Platform uses to facilitate driver compensation and to debit Platform service fees. By topping up the wallet you acknowledge that:

• All wallet top-ups are final, non-refundable, and non-transferable except where mandatory law requires otherwise
• Wallet balances do not earn interest and are not bank deposits
• Wallet balances are denominated in the local currency of the vendor's registered country, and you bear all foreign-exchange risk
• All transactions are processed through our payment partners and are final once settled; chargebacks initiated in bad faith may result in account suspension and recovery action
• Fusion Link may apply service fees, subscription charges, and platform fees as disclosed on the Platform from time to time, which may be debited automatically from your wallet

Disputes regarding wallet transactions must be raised within fourteen (14) days of the transaction date; after that period the transaction is deemed final and accepted.

9. Intellectual Property

The Platform, including its design, features, code, content, trademarks, logos, and underlying technology, is the exclusive property of Fusion Link (or its licensors) and is protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Platform solely for its intended purpose. You may not copy, modify, reverse-engineer, decompile, distribute, sell, sublicense, or create derivative works based on any part of the Platform without our prior written consent.

10. User Content

By uploading or publishing content to the Platform ("User Content") — including photos, documents, profile information, vehicle images, trip evidence, and all storefront and booking-site content (such as text, images, branding, logos, media, descriptions, and other materials displayed on a vendor's public-facing booking pages, whether served on a Fusion Link path such as fusionlink.pro/book/… or on a vendor's own connected custom domain) — you grant Fusion Link a perpetual, worldwide, royalty-free, sublicensable, and transferable licence to use, store, reproduce, modify, aggregate, analyse, and display that content for any purpose related to operating, securing, improving, or defending the Platform, including dispute resolution, regulatory response, fraud prevention, and product development. You represent and warrant that you have all rights necessary to grant this licence and that your User Content does not infringe, misappropriate, or violate any third-party intellectual property, privacy, publicity, or other right, and does not contain any unlawful, counterfeit, or infringing material. You retain ownership of your User Content and may request its deletion, subject to our legal, regulatory, and legitimate-business retention obligations.

Vendor storefronts are vendor publications. Each vendor is the sole author and publisher of its storefront and booking-site content and is solely responsible for it. Fusion Link provides only the hosting, templates, and software tools; it does not author, pre-screen, endorse, or verify vendor storefront content, and the presence of such content on a Fusion Link path or domain does not make it Fusion Link's content or imply any review, approval, or endorsement by Fusion Link.

11. Confidentiality (Mutual)

In the course of using the Platform and dealing with one another, you and Fusion Link may each disclose or have access to non-public information of the other that is confidential or proprietary, or that a reasonable person would understand to be confidential given its nature and the circumstances of disclosure ("Confidential Information"). Confidential Information includes, without limitation, on the part of a vendor or driver: client and customer lists, passenger and corporate-account details, client rates and driver-pay structures, job volumes and operational metrics, driver and supplier rosters, and business or financial information that is not publicly available; and on the part of Fusion Link: non-public platform features, source code, architecture, roadmap, security measures, pricing models, and internal business information. Each party that receives the other's Confidential Information (the "Receiving Party") agrees to: (a) use it solely to operate, use, or support its relationship with the other through the Platform; (b) protect it using at least a reasonable degree of care; and (c) not disclose it to any third party except to its own personnel, affiliates, or professional advisers who need to know it for that purpose and who are bound by confidentiality obligations no less protective than these.

Exclusions. Confidential Information does not include information that the Receiving Party can demonstrate: (a) is or becomes publicly available through no breach of these Terms; (b) was rightfully known to it, free of any duty of confidentiality, before disclosure; (c) is rightfully received from a third party without a duty of confidentiality; or (d) is independently developed without use of or reference to the other party's Confidential Information. The Receiving Party may also disclose Confidential Information to the extent required by law, regulation, or valid legal process, provided that, where lawfully permitted, it gives the disclosing party reasonable prior notice and discloses only the portion legally required.

Relationship to other Sections. This Section protects each party's non-public commercial and operational information from disclosure to unrelated third parties. It does not limit: (a) Fusion Link's right to collect, process, and use information as necessary to operate, secure, improve, and defend the Platform — including job-matching, payment facilitation, fraud prevention, dispute resolution, and regulatory response; (b) the licence granted to Fusion Link over User Content under Section 10, including content a vendor chooses to publish on a public-facing storefront or booking site (which is, by its nature, not confidential); or (c) the handling of personal data, which is governed by the Privacy Policy. The confidentiality obligations in this Section survive termination and continue for three (3) years from the date of disclosure, except that information constituting a trade secret remains protected for as long as it qualifies as a trade secret under applicable law. Either party may seek injunctive relief to prevent or restrain a breach of this Section, as further provided in Section 23 (Arbitration; Class-Action Waiver).

12. Client Non-Solicitation — Our Commitment to You

This Section is a one-way commitment from Fusion Link to you. It imposes no obligation on you, asks nothing in return, and is not conditioned on your spend, your plan, your job volume, or your continued use of the Platform. You bring your client relationships to the Platform; they remain yours.

12.1 What we mean by "Your Clients"

"Your Clients" means any passenger, corporate account, travel agency, hotel, concierge, tour operator, booking partner, or other end customer whose identity, contact details, booking history, or commercial relationship with you became known to Fusion Link because of your use of the Platform — including through your storefront or booking site, your job and booking records, your passenger and corporate-account lists, your uploads, and your integrations. "Client Data" means their contact details together with any related booking, itinerary, pricing, or relationship information.

12.2 What we will not do

For as long as you use the Platform, and after you stop, Fusion Link will not:

• Contact Your Clients to advertise, market, promote, or sell Fusion Link's own services, brand, or any other product of ours
• Solicit, induce, or encourage Your Clients to move their business away from you, to book through Fusion Link directly, or to book through any other operator, whether on or off the Platform
• Sell, rent, license, trade, broker, or otherwise make Client Data available to any third party — including any other vendor, operator, aggregator, data broker, advertiser, or lead-generation service
• Use Client Data to build, seed, train, or populate a consumer-facing booking product, marketplace, directory, or lead-generation offering that competes with you
• Use Client Data to profile, enrich, target, or advertise to Your Clients for our own commercial benefit
• Route, refer, or redirect a client who arrived through your storefront or booking site to any other operator

How far the exceptions reach. Only the first two commitments above are qualified at all, and only by the inbound-contact exception in Section 12.4. The last four are subject to no commercial exception anywhere in these Terms: nothing in Section 12.4 or elsewhere permits us to disclose or exploit Client Data for any commercial purpose of ours, or to route, refer, or redirect a client who arrived through your storefront or booking site to another operator. Two ordinary, non-commercial disclosures sit outside that sentence and always have. The first is passing Client Data to service providers who process it solely on our written instructions, solely to operate, secure, support, and improve the Platform, and under terms forbidding them from using it for any purpose of their own. Our subprocessor list identifies who those providers currently are — it is a disclosure of fact, not the boundary of this exception, and adding a party to that list can never bring a commercial disclosure inside it. The second is disclosure we are compelled to make under the "Safety, fraud, and legal obligations" bullet in Section 12.4. Neither is a sale, a referral, or a commercial use, and neither may be read to permit one — and nothing in this exception permits us, or anyone acting for us, to do anything the fourth or fifth commitment above forbids.

12.3 We are not a consumer transport business

Fusion Link sells software to operators. We do not sell transportation to consumers, and we do not maintain any public marketplace, directory, listing, or search that would let an end customer discover operators or shop between them, and we do not advertise transport to consumers at all. Each vendor's booking site stands alone: we do not aggregate, cross-link, rank, or index vendor storefronts anywhere on our own surfaces, and there is no page of ours from which a customer can browse from one operator to another. Your storefront is your own public website, so it may be found through public search engines like any other website; what this Section commits to is that we will not put it beside a competitor's. Our vendor directory is a driver-facing feature, surfaced in the driver app to drivers looking for operators to work with; it is not exposed on any customer-facing surface.

Demand we source ourselves. Separately from the software business, Fusion Link may source transport demand of its own from business buyers and fulfil it through the driver network, contracting as the operator for those trips. Three things about that bind us here, and they are commitments, not descriptions. One, we will never use Client Data to find, target, approach, price, or prioritise a buyer of that demand — not your clients' identities, not their booking history, not your rates. Two, demand we source is demand we found ourselves; a trip we bring to the network never draws on a relationship you brought to the Platform. Three, none of it loosens anything in Section 12.2: your clients are not part of it, your storefront is never placed beside it, and no client of yours is moved, referred, or offered to it. If a buyer we deal with turns out to be one of Your Clients as well, the "Relationships we came to independently" bullet in Section 12.4 is what decides whether we may deal with them, and its test is how we found them — not the mere fact that the same name appears in your records. Until your Section 12.4 effective date, the independence test that bullet replaced governs instead.

This is a structural property of how the Platform is built, not merely a policy: we have not built, and under this Section will not build, a surface that introduces a client you brought to the Platform to an operator they have not already chosen. Demand we source ourselves is not such a surface: we do not put your clients on it, invite them onto it, or use your records to reach anyone. If one arrives of their own accord, the "Inbound contact" and "Relationships we came to independently" bullets in Section 12.4 govern what we may do. Fusion Link does operate its own pages that your client may see — for example a page where a customer holding your booking link can enter it, and a signed-in customer's own booking history, which lists the bookings that customer has made and lets them re-book with the same operator. Those pages carry our name. Carrying our name is not soliciting: none of them lists operators, compares operators, advertises an operator to a customer who has not already booked with them, or gives your client any path toward a competitor.

12.4 What this Section does not cover

So that this commitment means exactly what it says, the following are stated plainly. None of them is solicitation, and none is a breach of this Section:

• Messages the Platform sends on your behalf. The Platform delivers quotes, booking confirmations, receipts, driver-assignment and en-route notices, trip-evidence links, and — only where you have switched them on in your vendor settings — optional lifecycle emails such as checkout recovery, review requests, and re-book reminders. These are your communications: sent at your direction, carrying your sender name and reply-to address where you have configured branding, and promoting your service, not ours. You choose whether the optional ones send and may switch them off at any time.
• Fulfilment you direct. When you list a job on the driver network, a driver claims it — not another operator. The job stays yours: the contract with your client is still yours, your client is told nothing about the listing, their name and contact details are not on it, and their business is offered to no operator. The listing carries the trip — where and when, and what vehicle it needs — so that drivers across the country can decide whether to take it; what you put in its notes and reference fields is yours to choose. The driver who claims it then sees what they need in order to run it. Choosing who drives a job is a dispatch decision you make. The sixth commitment in Section 12.2 is about us moving your client to another operator, which is why it needs no exception and has none. If we ever offer you a way to pass a job to another operator, it will work on the same principle: only at your direction, with the contract with your client staying yours, and never as a way for us to move your client to an operator we chose. An operator you choose to hand a job to will see what they need to run the trip — that is your decision to make, not ours.
• Attribution. A "Powered by Fusion Link" line may appear in the footer of storefront templates, and a Fusion Link sender identity may appear on Platform email where you have not configured your own branding. Where that line appears on your storefront it is attribution, not marketing: it is plain text carrying no offer, no call to action, and no link to us.
• Inbound contact.If one of Your Clients approaches us on their own initiative — about a trip, a safety concern, a payment dispute, a data-protection request, or because they want to buy Fusion Link's own products or services for their own business — we may respond to them, and may carry that conversation through to a conclusion, on the matter they raised. That includes a hotel, travel agency, corporate account, or other business client who asks to become a Fusion Link customer in their own right: we are not required to turn away business that walks in the door. It does not extend to selling transportation to anyone, or to introducing anyone to another operator — Section 12.3 and the last four commitments in Section 12.2 hold without commercial exception. Five limits keep the rest of it narrow:
  • The contact has to genuinely be theirs. Contact made in response to an approach from us, or from anyone acting on our behalf, is not inbound. Neither is contact prompted by advertising or targeting that drew on Client Data, or by any offer, promotion, or call to action we placed on a surface Your Clients see. A client who simply notices our name — on the attribution line, on Platform email, or anywhere else — and decides to look us up is genuinely inbound, and we commit to keeping those surfaces free of any offer, promotion, or call to action of oursso that the distinction stays real. Your own calls to action — the lifecycle emails you switch on, the re-book button on a customer's booking history — are yours, and this commitment does not touch them.
  • We will not go through your records. We will not consult, search, mine, or enrich from Client Data in order to prepare for, pursue, qualify, price, or close any offer or sale to them. We work from what the client tells us. Reading the booking, trip, or account records we need in order to answer the operational matter they actually raised — a trip, a safety concern, a payment dispute, a data-protection request — is not restricted by this limit and remains permitted; a data-protection request in particular cannot lawfully be answered without it.
  • No widening the conversation. We will not treat the contact as an opening to market anything they did not ask about, and will not add them to any marketing list or campaign on the strength of it.
  • They stay Your Client. Every commitment in this Section other than the conduct the Inbound contact exception in this Section 12.4 expressly permits continues to apply to them — before, during, and after any such conversation, and whether or not it ends in a sale.
  • Their own contract with us is their own. If a client does become a Fusion Link customer in their own right, ordinary communications with them about that contract — service, support, billing, and product notices for what they bought from us — are not marketing to Your Client and are not restricted by this Section. Their relationship with you stays protected exactly as it was, and their Client Data remains governed by this Section in full.

  This exception takes effect as set out in the Amendment record in Section 12.6, and does not apply before then.

• Safety, fraud, and legal obligations. We may contact any person, and may disclose Client Data, where we reasonably believe it necessary to address a safety incident, suspected fraud, or unlawful activity, or where we are required to do so by law, regulation, court order, or a regulator. Disclosure under this bullet is limited to what the circumstance actually requires, and never extends to a commercial use.
• Relationships we came to independently. This Section does not restrict our dealings with a person or organisation whose relationship with Fusion Link predates your use of the Platform, or that we came to without your records — in either case only where we did not use Client Data to find, target, approach, price, or prioritise them. The test is how we sourced them, and the burden of showing it is ours: if we cannot demonstrate that we reached them without Client Data, this exception does not apply and they are treated as Your Client. We keep a record of how we sourced each such relationship, and will produce it to you on request. What the test is notis whether the same name also appears somewhere in your records. Two operators may legitimately serve the same corporate account, and a buyer we found on our own does not become off-limits because you happen to serve them too. This Section protects the relationship we learned of through you, not any person's freedom to choose who they deal with. A relationship that begins with an inbound contact under the Inbound contact bullet in this Section 12.4 does not become independent for this purpose, however that contact arose or was handled; it stays governed by this Section. This bullet decides who is Your Client in the first place — it is not an exception to the four commitments in Section 12.2 that admit of no commercial exception, and it never permits us to touch Client Data. The sourcing test in it takes effect as set out in the Amendment record in Section 12.6, and does not apply before then; until it does, the independence test it replaced governs.

12.5 This Section overrides our other rights

Nothing in Section 10 (User Content), Section 11 (Confidentiality), or any other provision of these Terms permits Fusion Link to approach, market to, or solicit Your Clients, to sell to them otherwise than as Section 12.4 expressly allows, or to disclose Client Data in breach of this Section. The licence granted to us over User Content under Section 10, and our right under Section 11 to process information in order to operate, secure, improve, and defend the Platform, are each expressly subject to this Section and may not be read to dilute it. Client Data is also personal data; our handling of it is separately governed by the Privacy Policy, except that where the Privacy Policy and this Section are inconsistent about contacting, marketing to, soliciting, or disclosing Your Clients, this Section prevails — including over any later amendment to the Privacy Policy.

12.6 We cannot take this back

No unilateral narrowing, and no retroactive narrowing ever. Section 24 (Changes to These Terms) does not apply to this Section in any way that reduces the protection it gives you. Client Data we have already received stays permanently governed by the version of this Section in force when we received it — no later amendment, and no continued-use acceptance, can reach back and weaken our obligations for data already in our hands, except where you yourself lift it in writing under the paragraphs below beginning "You can lift the grandfather for your own clients; we cannot." — every requirement and protection in those paragraphs being a condition of a lift being effective at all, not merely a promise we owe you. Any narrowing change can therefore apply only to Client Data received after it takes effect, and we will give you at least thirty (30) days' advance notice by email to your registered address before it does, so that you can stop sending us Client Data first if you wish.

Amendment record. Two changes published together narrow this Section within the meaning of the paragraph above: the inbound-contact exception in Section 12.4, and the change of the "Relationships we came to independently" bullet from an independence test to a sourcing test. Both are subject to that paragraph in full, both take effect together on the date below, and everything said in this Amendment record about one applies equally to the other. Your Section 12.4 effective date for it is the later of 5 September 2026 and thirty (30) days after we send notice of it to your registered email address; if that notice fails delivery to that address, the thirty days do not begin until we successfully deliver it. Until that date passes, the previous version of this Section governs as between us, under which we would sell nothing to Your Clients on any terms, however they came to us. If you register after we send that notice, the amended text simply forms part of the Terms you accept at registration and this paragraph does not apply to you.

The grandfather attaches to the client, not to the individual record. A client any of whose Client Data reached us on or before your Section 12.4 effective date stays governed, as against you, by the previous version of this Section in full — permanently, and whatever we go on to receive about them afterwards. A later booking, invoice, or itinerary for that same client does not move them across the line, and we will not treat it as doing so. Where more than one vendor is owed a commitment about the same client, the most protectiveof those commitments governs our conduct toward that client: we will not use an earlier effective date under one vendor's agreement to do something a later one still forbids.

You can lift the grandfather for your own clients; we cannot. If you would rather the two changes recorded above applied to your existing clients too, you may tell us so in writing — given by someone authorised to bind you, sent from or confirmed to your registered email address, and we will confirm it back to that address before acting on it. You may say whether it covers your whole book or only clients you name; if you do not say, it covers only the clients you have named, and none other. You may withdraw it at any time: withdrawal takes effect immediately and governs everything after it, though it does not unwind a contract we have already entered with a client.

We will never make lifting it a condition of, nor offer any credit, discount, fee reduction, or other inducement for, your price, features, support, or anything else; we will ask at most once, and not again unless you raise it; and your silence, your inaction, and your continued use of the Platform can never lift it. A lift also cannot reach a client another vendor is still owed the earlier promise about — under the most-protective rule above, that vendor's commitment continues to govern our conduct toward that client whatever you have told us. Absent that written word from you, every client already in your records on or before your Section 12.4 effective date is protected by the older, absolute promise for good.

Binding on successors. This commitment binds Fusion Link, its affiliates, and its successors and assigns. If Fusion Link is acquired, merges, or sells substantially all of its assets, this Section transfers with the Platform and continues to bind the acquirer in respect of Client Data received before the transfer. We will not use a change of control to escape it, and the assignment right in Section 25 is subject to this paragraph.

Severance floor. If any part of this Section is held unenforceable, the severance provision in Section 25 applies to that part only, and the rest of this Section continues in full force. Where a part can be narrowed rather than struck out, it must be narrowed to the least extent necessary to make it enforceable while preserving the core commitment stated at the top of this Section — that Fusion Link will not approach, market to, or solicit Your Clients, and will not sell or disclose Client Data. The exceptions in Section 12.4 are to be construed narrowly and may not be widened on severance. For the avoidance of doubt, nothing in this paragraph affects the enforceability of the remainder of these Terms.

Survival and remedy. This Section survives termination of your account and of these Terms, and continues for as long as we hold any Client Data. Because the loss caused by a breach would be difficult to quantify, you may seek injunctive or other equitable relief from a court of competent jurisdiction to restrain a breach of this Section without waiving Section 23 (Arbitration; Class-Action Waiver), and without posting bond where the law permits. If you believe we have breached this Section, write to legal@fusionlink.pro and we will investigate and respond within thirty (30) days.

13. Data Protection

Your use of the Platform is also governed by our Privacy Policy. By using the Platform, you acknowledge and agree to the collection and processing of your data as described in the Privacy Policy. Nothing in this Section is intended to constitute, or substitute for, the specific consent required under any applicable data-protection law, which (where required) is obtained separately through the registration flow.

14. No Guarantee of Service, Volume, or Coverage

Fusion Link makes no guarantee that any driver will receive job offers, that any vendor will be matched with drivers, that any minimum income or job volume will be available, that any geographic area will be covered, or that the Platform will be available at any particular time. We may modify, suspend, limit, or discontinue any part of the Platform — including job-matching, payment processing, regions of operation, and individual features — at any time, with or without notice, and without liability to any user.

15. Assumption of Risk

You expressly acknowledge and assume all risks of using the Platform, including: (a) the risk that other users (drivers, vendors, customers, or passengers) may act unlawfully, negligently, dishonestly, or in breach of these Terms; (b) the risk of physical injury, illness, death, property damage, theft, robbery, assault, or other harm arising from any transportation service or in-person interaction; (c) the risk of financial loss, including unpaid fares, fraudulent payments, or chargebacks; and (d) the risk that information on the Platform may be inaccurate, incomplete, or out-of-date. You agree that Fusion Link is not responsible for any of these risks and you release Fusion Link from any claim arising from them to the maximum extent permitted by law.

16. Third-Party Services

The Platform relies on third-party services including, without limitation, Google Cloud Platform (Firebase), Cloudflare, Cloudflare R2, Stripe, Twilio, Sentry, mapping and routing providers, and SMS/push notification carriers. Fusion Link does not control these third parties and is not responsible or liable for any failure, downtime, delay, data loss, security breach, inaccuracy, or other act or omission of any third-party provider. Your use of any third-party service accessed through the Platform is governed by that provider's own terms.

17. Force Majeure

Fusion Link is not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, fire, flood, earthquake, storm, pandemic, epidemic, government action, war, terrorism, civil unrest, strikes, labour disputes, embargoes, sanctions, internet or telecommunications outages, cyber-attacks, power failures, third-party service failures, or failure of any cloud-infrastructure provider. During any such event our obligations are suspended for the duration of the event.

18. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM AND ALL CONTENT, DATA, MATERIALS, AND SERVICES MADE AVAILABLE THROUGH IT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. FUSION LINK SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, TITLE, AND NON-INFRINGEMENT.

Without limitation, Fusion Link does not warrant that: (a) the Platform will be uninterrupted, timely, secure, or error-free; (b) any defects will be corrected; (c) the Platform is free of viruses or harmful components; (d) any information obtained through the Platform (including pricing, routing, ETAs, vehicle information, or user profiles) will be accurate, complete, or reliable; or (e) the Platform will meet your requirements or expectations.

19. Limitation of Liability

To the maximum extent permitted by applicable law:

• Fusion Link, its officers, directors, employees, contractors, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, business opportunity, data, use, or anticipated savings, whether based in contract, tort (including negligence), strict liability, or any other legal theory, and whether or not Fusion Link has been advised of the possibility of such damages.
• Fusion Link is not liable for any injury, illness, death, property damage, theft, robbery, assault, harassment, or any other harm or loss arising from or in connection with any transportation service, journey, or in-person interaction involving any user, passenger, driver, vendor, or third party. Drivers and vendors are independent contractors solely responsible for their own conduct.
• Fusion Link is not liable for the acts, omissions, conduct, statements, or content of any driver, vendor, customer, passenger, or other user of the Platform, or for any dispute between them.
• Fusion Link's total aggregate liability arising out of or relating to these Terms or your use of the Platform, for any and all claims combined, shall not exceed the greater of (a) the total Platform service fees actually paid by you to Fusion Link in the three (3) months immediately preceding the event giving rise to the claim; or (b) one thousand Singapore Dollars (S$1,000) (or its local-currency equivalent). This cap is cumulative, not per claim.

Mandatory law carve-out. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable mandatory law, including (where applicable) liability for death or personal injury caused by Fusion Link's own gross negligence, for fraud or fraudulent misrepresentation by Fusion Link, or for breach of mandatory consumer-protection rights. The remaining provisions of this Section continue to apply to the fullest extent permitted.

20. Indemnification

You agree to indemnify, defend, and hold harmless Fusion Link, its officers, directors, shareholders, employees, contractors, agents, and affiliates from and against any and all claims, demands, actions, investigations, liabilities, damages, losses, fines, penalties, costs, and expenses (including reasonable legal fees on a full-indemnity basis) arising from or related to: (a) your access to or use of the Platform; (b) your breach of these Terms or any applicable law; (c) any transportation service or interaction you provide, accept, or participate in; (d) any claim, complaint, or action brought by any passenger, customer, other user, third party, regulator, government agency, or tax authority arising from your acts or omissions; (e) your infringement of any third-party right; and (f) any content you submit to the Platform. This indemnity does not apply to the extent a claim arises from Fusion Link's own gross negligence, wilful misconduct, or fraud. Fusion Link may, at its option, assume the exclusive defence and control of any matter subject to indemnification, in which case you agree to cooperate fully.

21. Termination

We may suspend, restrict, or terminate your account at any time, with or without cause and with or without notice, in our sole discretion, including where we believe you have violated these Terms, posed a risk to other users, or engaged in fraudulent, unlawful, or harmful conduct. You may close your account at any time by contacting us. On termination your right to use the Platform ceases immediately. Any remaining wallet balance, less any amounts which Fusion Link has determined are payable to Fusion Link or to other users from your wallet, may at our discretion be returned to you by the same payment method used to fund the wallet or, if that is not technically practicable (for example because the payment-processor refund window has elapsed), by another reasonable method we select. You must submit a written claim for any remaining balance within ninety (90) days of termination; balances unclaimed after that window are deemed forfeited and may, at our sole discretion, be retained by Fusion Link or escheated to the relevant authority in accordance with applicable unclaimed-property law. Any return of funds is subject to anti-fraud, anti-money-laundering, and sanctions checks, to the policies of our payment processors, and to applicable law.

22. Governing Law and Disputes

Before initiating any legal proceedings, you agree to first attempt to resolve the dispute informally by contacting us at legal@fusionlink.pro and engaging in good-faith negotiation for at least thirty (30) days.

• For Singapore users: These Terms are governed by and construed in accordance with the laws of the Republic of Singapore. Any disputes shall be subject to the exclusive jurisdiction of the courts of Singapore.
• For Malaysia users: These Terms are governed by and construed in accordance with the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.
• For United States users: These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-laws principles. Any disputes shall be subject to the exclusive jurisdiction of the state and federal courts located in California.
• For Canada users: These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be subject to the exclusive jurisdiction of the courts of the Province of Ontario.
• For Mexico users: These Terms are governed by and construed in accordance with the laws of the United Mexican States. Any disputes shall be subject to the exclusive jurisdiction of the competent courts located in Mexico City.
• For United Kingdom users: These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
• For Ireland users: These Terms are governed by and construed in accordance with the laws of Ireland. Any disputes shall be subject to the exclusive jurisdiction of the courts of Ireland.
• For France users: These Terms are governed by and construed in accordance with the laws of France. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of France.
• For Germany users: These Terms are governed by and construed in accordance with the laws of the Federal Republic of Germany. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of the Federal Republic of Germany.
• For Switzerland users: These Terms are governed by and construed in accordance with the laws of Switzerland. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Switzerland.
• For Netherlands users: These Terms are governed by and construed in accordance with the laws of the Netherlands. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of the Netherlands.
• For Austria users: These Terms are governed by and construed in accordance with the laws of the Republic of Austria. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of the Republic of Austria.
• For Belgium users: These Terms are governed by and construed in accordance with the laws of Belgium. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Belgium.
• For Luxembourg users: These Terms are governed by and construed in accordance with the laws of the Grand Duchy of Luxembourg. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of the Grand Duchy of Luxembourg.
• For Spain users: These Terms are governed by and construed in accordance with the laws of the Kingdom of Spain. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Spain.
• For Italy users: These Terms are governed by and construed in accordance with the laws of the Italian Republic. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Italy.
• For Portugal users: These Terms are governed by and construed in accordance with the laws of the Portuguese Republic. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Portugal.
• For Greece users: These Terms are governed by and construed in accordance with the laws of the Hellenic Republic. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Greece.
• For Croatia users: These Terms are governed by and construed in accordance with the laws of the Republic of Croatia. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Croatia.
• For Sweden users: These Terms are governed by and construed in accordance with the laws of the Kingdom of Sweden. Any disputes shall be subject to the exclusive jurisdiction of the courts of Sweden.
• For Norway users: These Terms are governed by and construed in accordance with the laws of the Kingdom of Norway. Any disputes shall be subject to the exclusive jurisdiction of the courts of Norway.
• For Finland users: These Terms are governed by and construed in accordance with the laws of the Republic of Finland. Any disputes shall be subject to the exclusive jurisdiction of the courts of Finland.
• For Denmark users: These Terms are governed by and construed in accordance with the laws of the Kingdom of Denmark. Any disputes shall be subject to the exclusive jurisdiction of the courts of Denmark.
• For Iceland users: These Terms are governed by and construed in accordance with the laws of Iceland. Any disputes shall be subject to the exclusive jurisdiction of the courts of Iceland.
• For Poland users: These Terms are governed by and construed in accordance with the laws of the Republic of Poland. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Poland.
• For Czech Republic users: These Terms are governed by and construed in accordance with the laws of the Czech Republic. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of the Czech Republic.
• For Hungary users: These Terms are governed by and construed in accordance with the laws of Hungary. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Hungary.
• For Bulgaria users: These Terms are governed by and construed in accordance with the laws of the Republic of Bulgaria. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Bulgaria.
• For Australia users: These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of New South Wales.
• For New Zealand users: These Terms are governed by and construed in accordance with the laws of New Zealand. Any disputes shall be subject to the exclusive jurisdiction of the courts of New Zealand.
• For Japan users: These Terms are governed by and construed in accordance with the laws of Japan. Any disputes shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.
• For Korea users: These Terms are governed by and construed in accordance with the laws of the Republic of Korea. Any disputes shall be subject to the exclusive jurisdiction of the Seoul Central District Court as the court of first instance.
• For Hong Kong users: These Terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any disputes shall be subject to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region.
• For China users: These Terms are governed by and construed in accordance with the laws of the People's Republic of China. Any disputes shall be subject to the exclusive jurisdiction of the competent People's Court at the place where Fusion Link's China office is registered.
• For Thailand users: These Terms are governed by and construed in accordance with the laws of the Kingdom of Thailand. Any disputes shall be subject to the exclusive jurisdiction of the courts of Thailand.
• For India users: These Terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of India.
• For United Arab Emirates users: These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.
• For Saudi Arabia users: These Terms are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. Any disputes shall be subject to the exclusive jurisdiction of the courts of the Kingdom of Saudi Arabia.
• For Qatar users: These Terms are governed by and construed in accordance with the laws of the State of Qatar. Any disputes shall be subject to the exclusive jurisdiction of the courts of the State of Qatar.
• For Israel users: These Terms are governed by and construed in accordance with the laws of the State of Israel. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Tel Aviv-Yafo, Israel.
• For Egypt users: These Terms are governed by and construed in accordance with the laws of the Arab Republic of Egypt. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Cairo, Egypt.
• For South Africa users: These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Johannesburg, South Africa.
• For Nigeria users: These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Lagos, Nigeria.
• For Brazil users: These Terms are governed by and construed in accordance with the laws of the Federative Republic of Brazil. Any disputes shall be subject to the exclusive jurisdiction of the courts of Brazil.
• For Argentina users: These Terms are governed by and construed in accordance with the laws of the Argentine Republic. Any disputes shall be subject to the exclusive jurisdiction of the courts of Argentina.
• For Peru users: These Terms are governed by and construed in accordance with the laws of the Republic of Peru. Any disputes shall be subject to the exclusive jurisdiction of the courts of Peru.

For users in other jurisdictions, these Terms are governed by the laws of the Republic of Singapore, and any dispute is subject to the exclusive jurisdiction of the Singapore courts, unless mandatory local law provides otherwise.

23. Arbitration; Class-Action Waiver

To the maximum extent permitted by law, any dispute, controversy, or claim arising out of or in connection with these Terms or your use of the Platform (a "Dispute") that is not resolved through informal negotiation under Section 22 shall be referred to and finally resolved by binding arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the SIAC Rules then in force. The seat of arbitration shall be Singapore, the tribunal shall consist of one (1) arbitrator, and the language shall be English.

Class-action waiver. You and Fusion Link each agree that any Dispute will be brought only in an individual capacity and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims of more than one person or preside over any form of representative or class proceeding.

This Section does not apply where mandatory local law prohibits mandatory arbitration or class-action waiver for users of the relevant type; in that case, Section 22 (Governing Law and Disputes) applies instead. Either party may seek interim or injunctive relief from a court of competent jurisdiction to protect its intellectual property or confidential information without waiving this arbitration agreement.

24. Changes to These Terms

We may amend, update, or replace these Terms from time to time in our reasonable discretion. The current version and its effective date are shown at the top of this page. Changes apply only prospectively from the effective date.

Material changes. For any change that materially affects your rights or obligations (such as changes to dispute resolution, the liability cap, fees, or data handling), we will use reasonable efforts to provide advance notice before the change takes effect, by one or more of: in-app message, email to your registered address, or a prominent notice on the Platform. The form and length of any notice is at our discretion and may vary by jurisdiction. It remains your responsibility to review these Terms periodically for changes.

Non-material changes (such as typographical corrections, clarifications that do not alter your substantive rights, or updates required by law) may take effect immediately on posting.

Your continued access to or use of the Platform after the effective date of a change constitutes your acceptance of the revised Terms. If you do not agree to any change, your sole and exclusive remedy is to stop using the Platform and close your account before the change takes effect. Historical versions accepted at the time of an action (such as a booking submission) remain binding for that action.

25. Severability; Entire Agreement; Assignment

If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be unenforceable or invalid, that provision will be modified to the minimum extent necessary to make it enforceable, or severed, and the remaining provisions will continue in full force and effect.

These Terms, together with the Privacy Policy and any policies referenced from them, constitute the entire agreement between you and Fusion Link regarding the Platform and supersede all prior or contemporaneous communications, representations, or agreements. No waiver by Fusion Link of any breach is a waiver of any subsequent breach.

You may not assign or transfer these Terms or any of your rights or obligations under them without our prior written consent. We may assign or transfer these Terms at any time without your consent, including in connection with a merger, acquisition, financing, or sale of assets.

Survival. Any provision of these Terms that by its nature is intended to survive termination or expiry — including the disclaimers, limitations of liability, indemnification, dispute-resolution, intellectual-property, accrued-payment, and client non-solicitation provisions — shall do so.

26. Infringement Notices and Takedown

Fusion Link respects intellectual property rights and acts as a neutral host of User Content, including vendor storefront content. If you believe in good faith that content on the Platform — such as a vendor storefront or booking site — infringes your copyright, trademark, or other intellectual property right, or is otherwise unlawful, you may submit a written notice to legal@fusionlink.pro (the "Infringement Notice"). To be actionable, your Infringement Notice must include:

• Your name, organisation, and contact details, and your physical or electronic signature
• Identification of the right you claim is infringed and, where applicable, evidence that you own or are authorised to act for the rights holder
• Identification of the specific content claimed to be infringing and its location on the Platform (such as the storefront URL or booking-site path), in enough detail for us to locate it
• A statement that you have a good-faith belief that the complained-of use is not authorised by the rights holder, its agent, or the law
• A statement that the information in the notice is accurate and, to the extent required by applicable law, made under penalty of perjury or equivalent affirmation

On receipt of a valid Infringement Notice, Fusion Link will act expeditiously to review and, where appropriate, remove or disable access to the content complained of, and will notify the affected vendor or user. The affected vendor or user may submit a counter-notice to the same address explaining why the content is not infringing (for example, that it is properly licensed or that the notice misidentified the content); Fusion Link may, in its discretion and where consistent with applicable law, restore the content if the matter is not resolved or escalated to legal proceedings within a reasonable period.

Repeat infringers. Fusion Link will, in appropriate circumstances and at its discretion, suspend, restrict, or terminate the account or storefront of any vendor or user who is the subject of repeated Infringement Notices. Submitting a knowingly false, abusive, or bad-faith Infringement Notice is itself a breach of these Terms and may give rise to liability, including under Section 20 (Indemnification).

27. Reporting Abuse

Fusion Link does not tolerate abusive, fraudulent, or unlawful behaviour on the Platform. If you encounter another user — driver, vendor, or customer — engaging in harassment, fraud, unsafe conduct, or any content or behaviour that violates these Terms, please report it to abuse@fusionlink.pro. We review reports and may take action in our discretion. Reports alleging that content infringes an intellectual property right or is otherwise unlawful are handled under Section 26 (Infringement Notices and Takedown). Urgent safety concerns should be reported to local authorities first.

28. Contact Us

If you have any questions about these Terms of Service, please contact us at: